Public utility economics / by Paul J. Garfield and Wallace F. Lovejoy

Pelaksanaan reformasi birokrasi pada badan pertanahan nasional dalam pelayanan publik = Implementation of bureaucracy reform of the national land agency badan pertanahan nasional in public services

New perspectives on public services : place and technology

Manajemen pelayanan publik pada program layanan rakyat untuk sertifikasi tanah (Larasita) di kantor Badan Pertanahan Nasional (BPN) kota Depok dan Jakarta Barat = Public service management in people's service for land certification program (Larasita) at National Land Agency (BPN) Depok and West Jakarta city office

Esensi partisipasi publik dalam pelayanan publik melalui standar pelayanan berdasarkan pasal 20 ayat 1 Undang-undang nomor 25 tahun 2009 tentang pelayanan publik = Public participation in essence in public service of operational standard based on law chapter 20 article 1 number 25 year 2009 concerning on public services