Aram, John D.
Managing business and public policy : concepts, issues & cases / John D. Aram
Pitman Pub. , 1986
Buku Teks
Fliehman, Deborah G.
Customer retention through quality leadrship : baxter approach / Deborah G. Fliehman, David D. Auld
ASQC Quality Press, 1994
Buku Teks
Tobin, Joseph Jay
Preschool in three cultures : Japan, China, and the United States / Joseph J. Tobin, David Y.H. Wu, Dana H. Davidson
Yale University Press, 1989
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Loudon, David L.
Consumer behavior : concepts and applications / David L. Loudon, albert J. Della Bitta
McGraw-Hill, 1988
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Peach, David A.
Grievance initiation and resolution : a study in basic steel / David A. Peach, E. Robert Livernash.
Harvard University Press, 1974
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