Management and corporations 1985 : a symposium held on the occasion of the tenth anniversary of the Graduate School of Industrial Administration, Carnegie Institute of Technology / edited by Melvin Anshen, George Leland Bach
McGraw-Hill, 1960
 Buku Teks
Efficiency in Universities: the La Paz papers / Edited by Keith G. Lumsden
Elsevier, 1974
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Leland, Karen
Customer service for dummies : a reference for the rest of us!/by karen leland & Keith Bailey
IDG Books Worldwide, 1996
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Espich, James E.,
Developing programmed instructional materials : a hand book for program writers/ Bill Williams
Fearon Publishers, 1967
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Shakespeare : Richard II ; a case book
edited by Nicholas Brooke
Macmillan, 1978
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