Elements of cost-benefit analysis

Economic analyses of social networks vol.1 (theory), vol.2. (application)

Cost-benefit analysis / Anandarup Ray

The economics of information : a guide to economic and cost-benefit analysis for information professionals / Bruce R. Kingma

Analisis pengaruh social media fatigue dan service failure severity terhadap intensi komplain di akun social media resmi perusahaan = The effect analysis of social media fatigue and service failure severity towards complaint intention on company's official social media account / Megasari Krisnafati Gulo