Crosby, Philip B.
Quality without tears: the art of hassle-free management / Philip B. Crosby
N.Y. McGraw-Hill, 1984
 Buku Teks
Crosby, Philip B.
Bu liulei de pin guan = quality without tears: the art of hassle-free management / Philip B. Crosby, translatorKelaosibi zhu ; Chen Yifen yi.
Tian Xia Wen Hua, 1995
 Buku Teks
Nursing quality measurement: Quality assurance methods for peer review/Edited by Alan Pearson
Chichester John Wiley & Sons 1987 ,
 Buku Teks
Chestnut, Bill
Quality assurance : an Australian guide to ISO 9000 certification
Addison-Wesley Longman, 1997
 Buku Teks
Amanda Citrakusuma
Analisis kualitas internal audit ditinjau dari international standards for the professional practice of internal auditing sppia dan quality assurance studi kasus bank x = An analysis of internal audit s quality based on international standard for the professional practice of internal auditing sppia and quality assurance case study in bank x
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)