Kuczmarski, Thomas D.
Managing New Products: Competing Trough Excellence
Prentice-Hall, 1988
 Buku Teks
Ellis, Carol W.
Management skills for new managers
[American Management Association, ], 2005
 eBooks
Walton, Richard E.
Managing conflict
Addison-Wesley, 1987
 Buku Teks
Boddy, David
Managing projects: Building and leading the team
Prentice-Hall, 2002
 Buku Teks
Jan Hendrik Rapar
Service management : managing the image
Trisakti University, 1999
 Buku Teks