Analisis dimensi crm dan metode anp pada industri penunjang migas di indonesia dalam rangka menekan keluhan pelanggan = Crm dimensional analysis and anp method for oil and gas industry sub contractor in indonesia in the context of reducing customer complaints / Doddy Prasetyo Nugroho

Perceived quality, customer satisfaction, switching barrier dan customer loyalty pada konteks business to business = Perceived quality, customer satisfaction, switching barrier and customer loyalty in business to business context

Analisis pengaruh customer value terhadap kinerja customer relationship management pada industri ritel Indonesia = The impact of customer value on customer relationship management performance in Indonesia's retail industry / Chintya Widyaning Putri Utami

Strategi peningkatan repurchase intention melalui customer satisfaction: studi kasus restoran khas Indonesia = Strategy increasing repurchase intention through customer satusfaction: study case Indonesian restaurant

Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek