Doddy Prasetyo Nugroho
Analisis dimensi crm dan metode anp pada industri penunjang migas di indonesia dalam rangka menekan keluhan pelanggan = Crm dimensional analysis and anp method for oil and gas industry sub contractor in indonesia in the context of reducing customer complaints / Doddy Prasetyo Nugroho
Fakultas Teknik Universitas Indonesia, 2014
 UI - Tesis Membership
Nisa Sofnia
Perceived quality, customer satisfaction, switching barrier dan customer loyalty pada konteks business to business = Perceived quality, customer satisfaction, switching barrier and customer loyalty in business to business context
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis Membership
Chintya Widyaning Putri Utami
Analisis pengaruh customer value terhadap kinerja customer relationship management pada industri ritel Indonesia = The impact of customer value on customer relationship management performance in Indonesia's retail industry / Chintya Widyaning Putri Utami
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi Membership
St Fadhilah
Strategi peningkatan repurchase intention melalui customer satisfaction: studi kasus restoran khas Indonesia = Strategy increasing repurchase intention through customer satusfaction: study case Indonesian restaurant
Fakultas Teknik Universitas Indonesia, 2018
 UI - Skripsi Membership
Mochammad Auditya Brilliant
Analisis pengaruh kepuasan dan kepercayaan e-customer terhadap loyalitas e-Customer pada pelanggan e-commerce di Jabodetabek = Influence analysis of satisfaction and trust toward e-Customer loyalty to e-commerce customer in greater Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership