Customer service in health care : a grassroots approach to creating a culture of service excellence

Hubungan Kualitas Layanan (Service Quality) terhadap Kepuasan Pasien di Instalasi Gawat Darurat (IGD) RSAU dr. Esnawan Antariksa Tahun 2024 = The Relationship between Service Quality and Satisfaction Patient in the Emergency Room RSAU dr. Esnawan Antariksa in 2024

Analisis Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien Poliklinik Obstetri dan Ginekologi di Rumah Sakit Muhammadiyah Taman Puring = Analysis of the Relationship between Service Quality and Patient Satisfaction in the Obstetrics and Gynecology Polyclinic at Muhammadiyah Taman Puring Hospital

Hubungan antara pemenuhan hak pasien dengan kualitas pelayanan kesehatan PUSKESMAS di Kota Tangerang = Association between patient's right fulfillment and quality of helath care at Community Health Centre in Tangerang City, 2007

Evaluasi mutu pelayanan kefarmasian berdasarkan kepuasan pasien dan kesesuaian resep dengan formularium di Puskesmas Kecamatan Cakung periode Oktober 2022 = Quality evaluation of pharmaceutical services based on patient satisfaction and prescription conformity with formularies at Cakung Health Center in October 2022