Charns, Martin P.
Prentice-Hall, 1983
Buku Teks
Smyth, Terry
Macmillan, 1996
Buku Teks
Shortell, Stephen Michael, 1944-
John Wiley & Sons, 1983
Buku Teks
Shortell, Stephen Michael, 1944-
John Wiley & Sons, 1988
Buku Teks
Pynes, Joan
Jossey-Bass, 2011
Buku Teks