Medical management book 2 : Utilization management
Health Insurance Association, 2002
 Buku Teks
Medical quality management: theory and practice
American College of Medical Quality ; edited by Prathibha Varkey
Jones and Bartlett Publishers, 2010
 Buku Teks
Ceria Nurhayati
Hubungan antara tingkat pengetahuan tentang dm dan self management DM dan Self management DM dengan kualitas hidup pasien DM tipe 2 di Rumkital dr. Ramelan Surabaya = The correlation of knowledge and self management level with quality of life in a patient with type 2 diabetes
2018
 UI - Tesis Membership
Schmele, June A.
Quality management in nursing and health care
Delmar Publisher , 1996
 Buku Teks
Cunningham, Lynne
The quality connection in health care : integrating patient satisfaction and risk management
Jossey-Bass, 1991
 Buku Teks