Chang, Richard Y.
Continuous process improvement : teams & quality
American Society for Training & Development Press, 2000
 eBooks
McLaughlin, Curtis P.
Continuous quality improvement in health care : theory, implementation, and applications
Aspen Publication, 1999
 Buku Teks
Sollecito, William A.
McLaughlin and Kaluzny's continuous quality improvement in health care
Jones & Bartlett Learning, 2013
 Buku Teks
Plenert, Gerhard
Strategic continuous process improvement : which quality tools to use, and when to use them
McGraw-Hill, 2012
 Buku Teks
McLaughlin, Curtis P.
Implementing continuous quality improvement in health care: a global casebook
Jones & Bartlett Learning, 2012
 Buku Teks