See Allo

Katz, William A., 1924-

Introduction to reference work; Volume II: reference services and reference processes

McGraw-Hill, 1987

Buku Teks

Katz, Wiliiam A.

Introduction to reference work : volume II, reference services and reference processes / William A. Katz

McGraw-Hill, 1992

Buku Referensi

Bopp, Richard E.

Reference and information services : an introduction

Libraries Unlimited, 2001

Buku Teks

Cassell, Kay Ann

Reference and information services : an introduction

Neal-Schuman, an imprint of the American Library Association, 2013

Buku Teks

Katz, William A., 1924-

Introduction to reference work

McGraw-Hill, 2002

Buku Teks