Gudykunst, William B
Communicating with strangers
McGraw-Hill, 1992
 Buku Teks
Adler, Ronald Brian, 1946-
Communicating at work
McGraw-Hill, 2005
 Multimedia
Phillips, Gerald M.
Communicating in Organizations
Macmillan, 1982
 Buku Teks
Adler, Ronald Brian, 1946-
Communicating at work
McGraw-Hill, 2002
 Multimedia
Pepper, Gerald L.
Communicating in organizations
McGraw-Hill, 1995
 Buku Teks