Gudykunst, William B
Communicating with strangers
McGraw-Hill, 1992
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Phillips, Gerald M.
Communicating in Organizations
Macmillan, 1982
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Pepper, Gerald L.
Communicating in organizations
McGraw-Hill, 1995
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Quirke, Bill
Communicating change
McGraw-Hill, 1995
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Ways of communicating: the Darwin College lectures
edited by D.H. Mellor
Cambridge University Press, 1990
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