Soekarno K.
Dasar-dasar management
Dirjend Dikti, 1968
Buku Teks
Soekarno K.
Dasar-dasar management
Dirjend Dikti, 1968
Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 2003
Buku Teks