Penna, C. V.
The planning of library and documentation services
Unesco , 1970
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Clement, I.
Management of nursing services and education
Elsevier, 2015
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Weingand, Darlene E.
Marketing/planning library and information services
Libraries Unlimited, 1999
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Corrall, Sheila
Strategic planning for library and information services
Aslib, 1994
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Mates, Barbara T.
5-star programming and services for your 55+ library customers
[American Library association, American Library association], 2003
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