Pepper, Gerald L.
Communicating in organizations
McGraw-Hill, 1995
Buku Teks
Berko, Roy M
Communicating
Houghton Miffiln, 2001
Buku Teks
Hanna, Michael S., 1939-
Communicating in business and professional settings
McGraw-Hill, 1991
Buku Teks
Gudykunst, William B
Communicating with strangers
McGraw-Hill, 1992
Buku Teks
Quirke, Bill
Communicating change
McGraw-Hill, 1995
Buku Teks