E-Service : 24 ways to keep your customers-when the competition is just a click away

Trump University marketing 101: nasihat pemasaran terbaik dihadapan anda = Trump University marketing 101: how to use the most powerful ideas in marketing to get more customers and keep them

Capturing customers

Attracting perfect customers = Menguasai pasar dengan kekuatan : menguasai pasar dengan synchronicity strategic / Stacey Hall and Jan Brogniez; alih bahasa Rudijanto

Big data marketing: engage your customers more effectively and drive value