M. Widya Putri
Analisis pengaruh customer's perceived value terhadap minat beli ulang produk fashion pakaian H&M saat berwisata ke luar negeri = Analysis on the influence of customer's perceived value on repurchase intention of apparel fashion product of H&M while travelling abroad
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016
 UI - Skripsi Membership
Sri Wulandari Ningrum
Strategi dalam peningkatan customer satisfaction dan customer loyalty berdasarkan faktor-faktor customer perceived value pada Grandkemang Hotel Jakarta = Strategies to increase customer satisfaction and customer loyalty based on customer perceived values factors in Grandkemang Hotel Jakarta
Fakultas Teknik Universitas Indonesia, 2019
 UI - Skripsi Membership
Stinnett, Bill
Think like your customer: a winning strategy to maximize sales by understanding how and why your customers buy
McGraw-Hill, 2005
 Buku Teks
Sinaga, Dian
Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Anthony Christofer
Pengaruh customer loyalty program terhadap online repurchase intention pada aplikasi pesan antar makanan dengan customer satisfaction sebagai moderator = The effect of customer loyalty program on repurchase intention in food delivery app with customer satisfaction as a moderator
Fakultas Psikologi Universitas Indonesia, 2022
 UI - Skripsi Membership