Fitzsimmons, James A.
Service management : service model software
2004
Multimedia
Service...
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Stebbing, Lionel
Quality management in the service industry
Ellis Horwood, 1990
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Gronroos, Cristian
Service management and marketing
Lexington Book6c1990, 0
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Service management: an integrated approach
edited by Bart van Looy and Roland van Dierdonck
Pitman, 1998
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