Fitzsimmons, James A.
Service management : service model software
2004
 Multimedia
Joseph, William
Professional service management
McGraw-Hill, 1983
 Buku Teks
Gronroos, Cristian
Service management and marketing
Lexington Book6c1990, 0
 Buku Teks
Lovelock, Christopher H.
Principles of service marketing and management
Pearson Education international, 2002
 Buku Teks
Jan Hendrik Rapar
Service management : managing the image
Trisakti University, 1999
 Buku Teks