Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
Buku Teks
Total quality management / Dale H. Besterfield... [et.al]
Prentice-Hall, 2003
Buku Teks
Soin, Sarv Singh
Total quality control essential : key elements, methodologies and managing for success
McGraw-Hill, 1992
Buku Teks
Soin, Sarv Singh
Total quality control essentials: key elements, methodologies, and managing for success
McGraw-Hill, 1993
Buku Teks
Aikens, C. Harold
Quality: a corporate force: managing for excellence
Pearson/Prentice Hall, 2006
Buku Teks