Ott, Ellis R
Process Quality Controll / by Ellis R. Ott
McGraw-Hill, 1990
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Bank, John
The essence of total quality management
Prentice-Hall, 2000
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Fandy Tjiptono
Total quality management
Andi Offset, 1996
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Feigenbaum, Armand Vallin
Total quality control
McGraw-Hill, 1991
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Feigenbaum, Armand Vallin
Total quality control
McGraw-Hill, 1983
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