Ott, Ellis R
Process Quality Controll / by Ellis R. Ott
McGraw-Hill, 1990
Buku Teks
Lewis, Ralph G.
Total quality in higher education
St. Lucie Press, 1994
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Total quality control
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks