Hiam, Alexander
Clossing quality gap leson from American's leading companies
Prentice-Hall, 1992
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Seymour, Daniel T.
On Q : causing quality in higher education / Daniel T. Seymour
Oryx Press , 1993
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Yankelovich, Daniel
The changing values on campus: political and personal attitudes of today's college students / by Daniel Yankelovich, inc
Washington Square Press, 1972
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Welch, Jack
Jack: straight from the gut
Warner Books, 2001
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Medical quality management: theory and practice
American College of Medical Quality ; edited by Prathibha Varkey
Jones and Bartlett Publishers, 2010
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