Pengaruh relationship marketing terhadap customer loyalty: studi pada loyalty program "Love your body club" The body shop = The effect of relationship marketing towards customer loyalty: study on loyalty program "Love your body club" The body shop

The eternal e-customer : how emotionally intellligent interfaces can create long-lasting customer relationships

The experience effect: engage your customers with a consistent and memorable brand experience

Going social: excite customers, generate buzz, and energize your brand with the power of social media

Think like your customer