Analisis pengaruh penerapan total quality management tqm terhadap fleksibilitas operasional external flexibility dan internal robustness studi kasus RSUPN Dr Cipto Mangunkusumo = The influence of total quality management tqm on operatonal flexibility external flexibility and internal robustness a case study RSUPN Dr Cipto Mangnkusumo

Production and aperations management : focusing on quality and competitiveness

Merancang mutu : ancangan baru mewujudkan mutu ke dalam barang dan jasa

Juran on quality by design the new steps for planning quality into goods and services

Decision making models for quality improvement