Soewarso Hardjosoedarmo
Dasar-dasar total quality management
Andi, 1997
Buku Teks
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 2003
Buku Teks