Jones, Peter H.
Retail loss control / Peter H. Jones
Butterworth, 1990
 Buku Teks
Gup, Benton E.
Bank fraud: exposing the hidden threat to financial institutions / Benton E. Gup
Bankers Publication , 1990
 Buku Teks
Listya Dewi
Analisis pengaruh citra merek global kualitas sistem operasional, dan pengembangan lingkungan lokal waralaba asing terhadap kinerja UKM lokal di Jakarta Selatan = The influence of franchisor's global brand name operational operational system quality, and local environment development towards SMEs business performance in South Jakarta
2014
 UI - Skripsi Membership
Caffey, Andrew A.
Franchises and business opportunities : how to find, buy and operate a successful business / Andrew A. Caffey
Entrepreneur Press, 2002
 Buku Teks
Payne, Shelia
Glorier business library: delivering customer service
Glorier International, 1999
 Buku Referensi