Managing and resolving workplace conflict
edited by David B. Lipsky, Ariel C. Avgar, J. Ryan Lamare
Emerald, 2016
eBooks
Likert, Rensis
New ways of managing conflict / Rensis Likert, Jane Gibson Likert
McGraw-Hill, 1976
Buku Teks
The Pfeiffer book of successful conflict management tools: the most enduring, effective, and valuable training activities for managing workplace conflict / Editor, Gordon, Jack
Pfeiffer, 2003
Buku Teks
Jan Hendrik Rapar
Service management : managing the image
Trisakti University, 1999
Buku Teks
Steers, Richard M.
Managing effective organizations : an introduction
Kent Publishing, 1985
Buku Teks