Hickman, Craig R.
Creating excellence: managing corporate culture, strategy and change in the new age
New American Library, 1984
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Aikens, C. Harold
Quality: a corporate force: managing for excellence
Pearson/Prentice Hall, 2006
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Hirschhorn, Larry
Managing in the new team environment skills, tools, and methods Larry Hirschhorn/ Larry Hirshhorn
Addison-Wesley Pub, 1991
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Ford, Robert C.
Managing hospitality organizations : achieving excellence in the guest experience
Sage, 2020
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Walton, Richard E.
Managing conflict
Addison-Wesley, 1987
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