An examination of the relationship between service quality,customer satisfaction, and store loyality within Departemen Stores in Jakarta.
 Artikel Jurnal
Edyna Ayu Qousersha
Pengaruh store image terhadap purchase intention produk private label: studi pada Sephora Kota Kasablanka = The influence of store image towards purchase intention of private label product: a study on Sephora Kota Kasablanka
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Lombard, George F.F.
Behavior in a selling group : a case study of interpersonal relations in a departement store / George F.F. Lombard
Harvard University, Division of Research, Graduate School of Business Administration, 1955
 Buku Teks
Husnul Khatimah
Pengaruh Store image Terhadap Minat Beli Pada Ace Hardware Indonesia Indonesia Di Margo City, Depok = The Influence Of Store Image Toward Purchase Intention At Ace Hardware Indonesia Margo City, Depok
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Kartika Sari
Implementasi prosedur pengembalian pajak pertambahan nilai barang bawaan orang pribadi pemegang paspor luar negeri (OPPPLN) (studi kasus pada lima toko retail di Jakarta)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2011
 UI - Skripsi (Open)