Silaen, Naomi Evalyn
Pengaruh service recovery terhadap loyalitas pada nasabah Bank Mandiri hu Jakarta Jatinegara Timur
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2008
 UI - Skripsi (Open)
Caiden, Gerald E.
Career service : an introduction to the history of personal administration in the commonwealth public service of Australia 1901-1961
Melbourne University Press, 1965
 Buku Teks
Eisenber, Dennis
Mossad: menguak tabir dinas intelijen Israel = Mossad: Israel's secret intelligence service: inside stories / Dennis Eisenberg, Eli Landau, Uri Dan; penyunting, Agustinus
Pustaka Primataka, 2007
 Buku Teks
Jiang, Liangzhong, editor
Proceedings of the 2011 International Conference on Informatics, Cybernetics, and Computer Engineering (ICCE2011) November 19–20, 2011, Melbourne, Australia, volume 1 : intelligent control and network communication)
Springer, 2011
 eBooks
Kumar, Sandeep
Agent-based semantic web service composition
[, Springer], 2012
 eBooks