Hoyer, Wayne D.
Consumer behavior / Wayne D. Hoyer, Deborah J. Macnnis, Rick Pieters
South Western Cengage Learning, 2012
 Buku Teks SO
Wulf, Herbert
Internationalizing and privatizing war and peace
Palgrave Macmillan, 2005
 Buku Teks SO
Fliehman, Deborah G.
Customer retention through quality leadrship : baxter approach / Deborah G. Fliehman, David D. Auld
ASQC Quality Press, 1994
 Buku Teks SO
Golin, Al
Trust or consequences: build trust today or lose your market tomorrow
[American Management Association;, ], 2004
 eBooks
I love avant garde
Victionary, 2010
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