CRM Unplugged

The CRM handbook : a business guide to customer relationship management

Perancangan model fitur CRM pada perusahaan penyedia layanan transaksi elektronis berdasarkan kerangka kerja front CRM = Design of CRM features model on electronic transaction services provider company based on front CRM framework

Perencanaan program E-CRM untuk meningkatkan brand advocacy genesa = E-CRM program plannning to improve brand advocacy of genesa

Analisis kebutuhan fungsional aplikasi Customer Relationship Management (CRM): studi kasus PT Angkasa Pura II (Persero) = Functional requirements analysis of Customer Relationship Management (CRM) application: case study in PT Angkasa Pura II (Persero)