Managing public libraries in the 21st century
Edited by Pat Woodrum
The Haworth Press, 1989
 Buku Teks
Cassell, Kay Ann
Reference and information services in the 21st century : an introduction
Facet Publishing, 2006
 Buku Teks
Cassel, Kay Ann
Reference and information services in the 21st century : an introduction
Neal-Schuman , 2006
 Buku Teks
European integration in the 21st Century: unity in diversity?
Sage Publications, 2012
 eBooks
Widya Yuliantika Mulya
Analisis inovasi weekend service pada pelayanan publik Kantor Pertanahan Kota Tangerang = Analysis of weekend service innovation in public service Kantor Pertanahan Kota Tangerang
Fakultas Ilmu Administrasi Universitas Indonesia, 2015
 UI - Skripsi (Membership)