International variations in measuring customer expectations

Glorier business library: delivering customer service

Assessing service quality: satisfying the expectations of library customers

Persepsi dan Ekspektasi Pelayanan Klinik Gigi di Jakarta-Indonesia = Perceptions and Expectations of Dental Clinic Services in Jakarta-Indonesia

The impact of student perceptions and expectations on student's results: an empirical study in teaching the introductory accounting course in the University of Indonesia