Waworuntu, Bob
Dasar-dasar ketrampilan melayani nasabah bank
Gramedia Pustaka Utama, 1997
 Buku Teks
Inigo Ayom Bawono
Citra bank dalam keputusan pembelian produk KPR oleh konsumen : studi pada nasabah Bank Mandiri, BTN dan sales person produk KPR Bank Mandiri = Bank image in consumer?s purchase decision of mortgage product : study on customers of Bank Mandiri and Bank BTN and Bank Mandiri mortgage products sales person
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi Open
Simorangkir, Junior Renhard B
Perlindungan hukum nasabah penyimpan penerima dana cashback : studi kasus likuidasi PT Bank IFI (BDL) = Law protection for depositors cashback fund recipient: case study of PT Bank IFI (BDL) / Simorangkir, Junior Renhard B
Fakultas Hukum Universitas Indonesia, 2013
 UI - Tesis Membership
Nasya Dinitri Priatno
Penerapan manajemen risiko internet banking pada bank umum terkait perlindungan hukum bagi bank dan nasabah (studi di bank X) = The Implementation of internet banking risk management in commercial banks related to legal protection for bank and customers (study in bank X)
Fakultas Hukum Universitas Indonesia, 2014
 UI - Skripsi Membership
Larasati Allegra Farniasari
Tinjauan yuridis terhadap prinsip perlindungan nasabah penyimpan dana dalam kasus antara PT. Bank A Cabang Biak dengan TN X studi kasus putusan nomor 05/ Pdt/ G/ 2003/ PN Bik = Juridical review of fund depositors protection in the case of PT. Bank A Cabang Biak and Mr X case study verdict number 05/ Pdt/ G/ 2003 /PN Bik
Universitas Indonesia, 2013
 UI - Skripsi Membership