PENGARUH KUALITAS JASA DAN PRODUK TERHADAP INTENSI UNTUK MENGGANTI MEREK DENGAN MEDIASI KEPUASAN PELANGGAN (MEREK MOBIL HONDA DI JAKARTA DAN SEKITARNYA) = PRODUCT AND SERVICE QUALITY CONTRIBUTION TO CUSTOMER SATISFACTION IN RELATION TO SWITCHING BRANDS: THE HONDA AUTOMOBILE INDUSTRY IN JAKARTA AND SURROUNDING AREAS

Analisis kualitas layanan pendidikan dan pelatihan fungsional inspektur ketenagalistrikan dengan pendekatan servqual dan QFD (studi kasus: Pusdiklat Kebtke) = Analysis of education service quality and functional training of the inspector electricity with servqual and QFD approach (case study: Pusdiklat Kebtke) / Retno Kusumastuti

Analisis hubungan service quality perceived value, customer satisfaction, dan post-purchase intention pada layanan mobile value-added service (M-Vas) di Jabodetabek = Relationship analysis amongst service quality perceived value, customer satisfaction, and post purchase intention in mobile value-added service (M-Vas) in Jabodetabek

Pengaruh Kualitas Layanan, Atmosfer Toko dan Kewajaran Harga terhadap Loyalitas dalam Industri Kedai Kopi di Payakumbuh = The Effect of Service Quality, Store Atmosphere, and Price Fairness on Loyalty in the Coffee Shop Industry in Payakumbuh

Pengaruh e-service quality terhadap Brand Trust pada penyedia jasa e-ticketing di Indoneisa : studi pada situs tiket.com = The effect of e-service quality towards Brand Trust on e-ticketing service providers in Indonesia : study on tiket.com website / Puteri Rengganis