Perancangan proses penerimaan kas pelayanan rawat inap dan rawat jalan sebagai masukan pengembangan sistem informasi akuntansi di RSUD Cengkareng

Analisis faktor-faktor pelayanan yang mempengaruhi Bed Occupancy Rate (BOR) Unit Stroke Center RS. Islam Jakarta (tahun 2000 -2003)

Perancangan perbaikan proses layanan rawat jalan Unit Kardiologi di rumah sakit dengan metode business process reengineering = Process improvement design in outpatient cardiology services using business process reengineering

Improving the Process of Outpatient Service Using Business Process Reengineering Approach = Peningkatan Proses Pelayanan Rawat Jalan Dengan Pendekatan Business Process Reengineering

Peningkatan kualitas pelayanan pelayaran nasional dengan metode servqual dan business process reengineering = service qualiy improvement for a national shipping company with servqual method and business process reengineering method