Rian Lamani
Perancangan dan analisis pengembangan strategi CRM (Customer Relationship Management) pada Badan Sertifikasi = Design & analysis of strategy development of CRM (Customer Relationship Management) to Certification Body
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Simatupang, Batara M.
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
Dhavid Rachmadi
Perancangan costomer centric BSC sebagai metode untuk evaluasi costomer relationship management di industri sistem purifikasi = Design of customer centric BSC as method for evaluate customer relationship management in industrial purification systems
Fakultas Teknik Universitas Indonesia, 2009
 UI - Skripsi (Open)
Amarilis Putri Yanuarifiani
Perancangan model evaluasi efektivitas customer relationship management menggunakan balanced scorecard studi : kasus pada PT. XYZ = Effectiveness evaluation model design of customer relationship management using balanced scorecard case : study PT. XYZ
Fakultas Ilmu Komputer Universitas Indonesia, 2013
 UI - Tugas Akhir
Fitria
Analisa strategi customer relationship management dan usulan rancangan CRM scorecard. (Studi kasus: PT. Anugerah Pharmindo Lestari)
Fakultas Teknik Universitas Indonesia, 2003
 UI - Skripsi (Membership)