Perencanaan Manajemen Data Master Menggunakan Kerangka Kerja Data Management Body of Knowledge: Studi Kasus Data Pelanggan Indihome PT Telekomunikasi Indonesia Tbk. = Master Data Management Planning Using Data Management Body of Knowledge Framework: A Case Study of Indihome Customer Data PT Telekomunikasi Indonesia Tbk.

Perancangan kerangka kerja pengelolaan perubahan requirement dalam proses pengembangan perangkat lunak dengan soft system methodology = The design of requirements change management framework in software development process using soft system methodology

Peningkatan Loyalitas Pelanggan Berdasarkan Customer Lifetime Value dan Pengukuran Proses Bisnis Customer Care pada Perusahaan Telekomunikasi = Increase Customer Loyalty Based on Customer Lifetime Value and Measurement of Customer Care Business Process in Telecommunication Company

Pengaruh manajemen hubungan pelanggan terhadap keunggulan bersaing dengan loyalitas pelanggan sebagai mediasi: Studi pada pengguna fitur kecerdasan buatan dan otomatisasi di Bank Jago = The Influence of customer relationship management on competitive advantage with customer loyalty as mediation: Study on users of artificial intelligence and automation features at Bank Jago

Meningkatkan Kepuasan dan Loyalitas Pelanggan melalui Pengalaman Pelanggan dan Kepercayaan di Industri Perbankan : Melalui e-CRM dengan Kerangka Stimulus - Organism - Response = Enhancing Customer Satisfaction and Loyalty Through Customer Experience and Trust in Banking Industry : Utilizing e-CRM with Stimulus - Organism - Response Framework