Perencanaan Manajemen Data Master Menggunakan Kerangka Kerja Data Management Body of Knowledge: Studi Kasus Data Pelanggan Indihome PT Telekomunikasi Indonesia Tbk. = Master Data Management Planning Using Data Management Body of Knowledge Framework: A Case Study of Indihome Customer Data PT Telekomunikasi Indonesia Tbk.

Perancangan kerangka kerja pengelolaan perubahan requirement dalam proses pengembangan perangkat lunak dengan soft system methodology = The design of requirements change management framework in software development process using soft system methodology

Peningkatan Loyalitas Pelanggan Berdasarkan Customer Lifetime Value dan Pengukuran Proses Bisnis Customer Care pada Perusahaan Telekomunikasi = Increase Customer Loyalty Based on Customer Lifetime Value and Measurement of Customer Care Business Process in Telecommunication Company

Perancangan model peningkatan kepuasan mahasiswa dalam kerangka manajemen hubungan pelanggan dengan metode structural equation modelling pada perguruan tinggi swasta di Jakarta = Developing model conceptual to increase student satisfaction in customer relationship management framework with structural equation modeling method at private universities in Jakarta / Cicilia Sriliasta Bangun

Secrets of customer relationship management =​ Rahasia manajemen hubungan pelanggan