Penilaian kualitas pelayanan rawat inap rumah sakit dengan menggunakan metode servqual = Service quality assessment of hospital overnight care by using servqual method

Desain mutu pelayanan di unit rawat jalan rumah sakit umum daerah Maba dengan pendekatan metode servqual-QFD = Service quality design in outpatient unit general hospital maba area with the approach of servqual-QFD method

Analisa kualitas pelayanan instalasi rawat jalan di Rumah Sakit Islam Siti Khadijah Palembang dengan menggunakan metode servqual = Service quality assesment of outpatients service unit at Islamic Hospital Siti Khadijah Palembang using servqual method

Analisis kualitas pelayanan Rumah Sakit Umum Daerah (RSUD) Kota Depok berdasarkan persepsi pasien rawat inap Jaminan Kesehatan Masyarakat (Jamkesmas) = Analisis service quality of Regional Public Hospital Depok area based on perception of Jamkesmas hospitalized patient

Upaya peningkatan kualitas pelayanan unit rawat jalan rumah sakit umum daerah dengan metode integrasi serqual dan kano kedalam quality function deployment = Efforts to improve quality of services of outpatient unit district general hospital with integration method servqual and kano model to the quality function deployment