Analisis kepuasan pelanggan dengan integrasi ServQual dan Kano model ke dalam QFD = Customer satisfaction analysis by integrating ServQual and Kano?s model into QFD

Upaya peningkatan kualitas pelayanan unit rawat jalan rumah sakit umum daerah dengan metode integrasi serqual dan kano kedalam quality function deployment = Efforts to improve quality of services of outpatient unit district general hospital with integration method servqual and kano model to the quality function deployment

Penerapan quality function deployment dengan mengadopsi penggabungan metode servqual dan model kano dalam upaya meningkatkan kualitas layanan web perguruan tinggi : studi kasus web STMIK MDP = Application of quality function deployment by integrating servqual method with kano model to increase higher education web service quality case study website of STMIK MDP

Integrasi servqual dan kano model ke dalam QFD sebagai upaya peningkatan kualitas pelayanan paket pos di PT. Pos Indonesia = Integrating servqual and kano model into QFD for improvement of package service quality in PT. Pos Indonesia

Pengembangan model integrasi green quality function deploypment (G-QFD), kano dengan multi objektif fuzzy goal programming pada green product = Integration model of green quality function deployment g qfd kano with multiple objective fuzzy goal programming on green product