Brody, Ralph
Effectively managing human service organizations
Sage Publications, 2005
 Buku Teks
Neukrug, Edward S.
Theory, practice, and trends in human services : an introduction
Cengage Learning, 2017
 Buku Teks
Bambang Adipurwa
Hubungan antara persepsi tentang iklim komunikasi dengan sikap terhadap pelayanan dari pengumpul tol pada perusahaan PT Citra Marga Nusaphala Persada
1996
 UI - Tesis Membership
Neukrug, Ed
Theory, practice, and trends in human services: an introduction
Thomson Learning, Inc., 2004
 Buku Teks
Rikda Rindiantika
Pengaruh Human Resource Management Practices terhadap Service Behaviors yang dimediasi oleh Work Engagement dan dimoderasi oleh HRM System Strength dan Public Service Motivation = The Influence of Human Resource Management Practices to Service Behaviors Mediated by Work Engagement and Moderated by HRM System Strength and Public Service Motivation / Rikda Rindiantika
2019
 UI - Tesis Membership