Katcher, Bruce Leslie
30 reasons employees hate their managers: what your people may be thinking and what you can do about it
American Management Association, 2007
 eBooks
Farrell, Warren
Why men earn more: the startling truth behind the pay gap--and what women can do about it
[American Management Association, ], 2005
 eBooks
Sigman, Aric
Remotely controlled : how television is damaging our lives - and what we can do about it
London, 2005
 Buku Teks SO
Toister, Jeff
Service failure: the real reasons employees struggle with customer service and what you can do about it
[American Management Association;;;, ], 2013
 eBooks
Hacker, Andrew
Higher education? : how colleges are wasting our money and failing our kids--and what we can do about it
St. Martin's Griffin, 2011
 Buku Teks