Fitzsimmons, James A.
Service management : service model software
2004
 Multimedia
Lovelock, Christopher H.
Managing services : marketing, operations, and human resources
Prentice-Hall, 1992
 Buku Teks
Joseph, William
Professional service management
McGraw-Hill, 1983
 Buku Teks
Fitzsimmons, James A.
Service management : student CD-ROM
[Publisher not identified], 2004
 Multimedia
Fitzsimmons, James A.
Service management : student CD-ROM
McGraw-Hill, 2004
 Multimedia