Perancangan human sigma untuk mengukur keeratan hubungan karyawan terhadap perusahaan pada industri hospitality = Design of human sigma to masure employee engagement towards company in hospitality industry

Analisis customer value sebagai dasar penerapan customer relationship management (CRM) di industri telekomunikasi seluler

Perancangan model penilaian kinerja costumer relationship management dalam industri perbankan menggunakan metode analytic hierarchy process

Penggunaan selebriti Korea Selatan dalam meningkatkan customer engagement tokopedia di media sosial twitter = The use of South Korean celebrities in increasing tokopedia’s customer engagement on social media twitter.

Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia