Watkins, Michael
Breakthrough business negotiation : a toolbox for managers
Jossey-Bass, 2002
 Buku Teks
Bernadus Nugroho
The total process improvement: integration of business process reengineering and TQM
1996
 Artikel Jurnal
The Total process improvement integration of business process reengineering and TQM Bernadus Nugroho
 Artikel Jurnal
Daniel Sheldy Sucipto
Perancangan Perbaikan Proses Layanan Satu Hari pada Perusahaan Jasa Otomotif dengan Pendekatan Business Process Improvement = Process Improvement for One-Day Service of Automotive Service Companies with Business Process Improvement Approach
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi Membership
Dyah Ayu Azzahrah Fikri
Perancangan Perbaikan Proses Logistik Vaksin COVID-19 Menggunakan Pendekatan Business Process Reengineering = COVID-19 Vaccine Logistics Process Improvement Using Business Process Reengineering
Fakultas Teknik Universitas Indonesia, 2021
 UI - Skripsi Membership