Hendro Saputro
Purchase intention lampu LED sebagai lampu hemat energi di rumah tangga perspektif theory of planned behavior dan customer satisfaction = Purchase intention LED lights for energy saving lamp in household perspective theory of planned behavior and customer satisfaction
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis Membership
Simangunsong, Riris Kristina Angelia
Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
Dewi Muzdalifah
Analisis kepuasan pelanggan terhadap layanan customer service PT. Telkomsel (kasus GraPARI Staco)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2003
 UI - Tesis Membership
Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory
 UI - Tesis Membership
M. Farid Nuranshory
Faktor-faktor penentu customer experience dan pengaruhnya terhadap customer experience satisfaction dan customer emotion satisfaction dikaitkan dengan relationship quality dan customer loyalty di industri perbankan = Determinants of customer experience and its influence on customer experience satisfaction and customer emotion satisfaction associated with relationship quality and customer loyalty in the banking industry
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership