Desain mutu pelayanan di unit rawat jalan rumah sakit umum daerah Maba dengan pendekatan metode servqual-QFD = Service quality design in outpatient unit general hospital maba area with the approach of servqual-QFD method

Upaya peningkatan kualitas pelayanan unit rawat jalan rumah sakit umum daerah dengan metode integrasi serqual dan kano kedalam quality function deployment = Efforts to improve quality of services of outpatient unit district general hospital with integration method servqual and kano model to the quality function deployment

Desain Mutu Pelayanan Instalasi Rawat Inap RSUD Puruk Cahu dengan Metode Service Quality dan Quality Function Deployment Tahun 2017 = Design of Service Quality in Inpatient Department of RSUD Puruk Cahu with Service Quality and Quality Function Deployment Method 2017

Desain kualitas pelayanan instalasi gawat darurat RSUP Sanglah Denpasar dengan metode servqual service quality-QFD (quality function deployment) = Design of service quality in emergency departement of sanglah hospital using servqual service quality-QFD (quality function deployment) methode

Usulan peningkatan kualitas pelayanan dengan menggunakan metode QFD (quality function deployment) di Unit Rawat Inap Rumah Sakit Umum Daerah Pasar Rebo