Chasen,Everett
The manager's communication toolbox
American Society for Training & Development, 2012
 eBooks
Soewarso Hardjosoedarmo
Dasar-dasar total quality management
Andi, 1997
 Buku Teks
Soewarso Hardjosoedarmo
Bacaan terpilih tentang total quality management
Andi, 2001
 Buku Teks
Gitlow, Howard S.
Quality management
The McGraw-Hill, 2005
 Multimedia
Gitlow, Howard S.
Quality management
McGraw-Hill, 2005
 Multimedia