Analisis Hubungan Kualitas Pelayanan dengan Tingkat Kepuasan dan Loyalitas Pasien JKN Berdasarkan Model Service Quality dan Net promoter score di RSU Sriwijaya Palembang = Analysis of Service Quality and Patient Satisfaction and Loyalty Based on the Service Quality Model and Net Promoter Score at Sriwijaya Hospital Palembang

Perancangan pemantauan pasien kardiologi secara jarak jauh dengan dukungan Internet of Things (IoT) = The cardiology remote patient monitoring design Using Internet of Things (IoT)

Gambaran manajemen pelayanan administrasi pasien rawat inap di Instalasi Administrasi Pasien Rumah Sakit Ketergantungan Obat Jakarta tahun 2011 = Description of inpatient administrative services management at Drugs Dependence Hospital Patient Administration Installation on 2011

Pengembangan Alur Pelayanan Rawat Jalan Berdasarkan Waktu Tunggu dan Kepuasan Pasien di RS X = Improvement of Outpatient Service Flow Based on Waiting Time and Patient Satisfaction at X Hospital

Hubungan kemampuan komunikasi perawat manajer pelayanan pasien (MPP) dengan kepuasan pasien terhadap manajemen pelayanan pasien pada rumah sakit di Jakarta = Correaltion between communication skill's case manager with patient satisfaction of case management service at two hospital in Jakarta / Imelda Avia